FAQs

Shopping

What shipping methods are available?

For shipping and delivery, we avail services from EMS Speed Post India and FedEx.

Do you ship internationally?

Yes, we do ship our herbal supplements to almost every country in the world. But this website is meant exclusively for our Indian customers. Our international customers can smoothly visit naturogain.com and order any of the desired products. Once the order has been received, your products will be delivered straight to your doorstep.

How long will it take to get my package?

Usually, shipping and delivery process takes 3 to 5 business days. In exceptional cases of postal delays, it might even take a few more days for you to receive the desired herbal products.

Payment

What payment methods are accepted?

Both advanced and offline modes of payment are available if one is interested in purchasing our herbal products. Advanced payment methods include – online payment via PayUMoney, Cheque, Demand Draft and Online Bank Transfer. Offline payment gateways include Cash on Delivery.

Is Cash on Delivery available in my location?

It depends on the availability of the Cash on Delivery services in your area. One can check whether his or her location is COD serviceable via our zip code checker that is present in our every product page. If COD is available then one can easily pay at the time of delivery or else one has to pay through advanced payment modes (Bank Transfer, DD, or Cheque).

Orders and Returns

How do I place an Order?

First of all, select the quantity of the desired product that you want to buy by choosing the options from the given drop down menu. Next, click on ‘BUY NOW’ and you will be redirected to the checkout page. Fill complete details such as name, address, email and contact number here. Now select the desired payment method from – Online Bank Transfer (NEFT), Demand Draft (DD), Cheque payment or Cash on Delivery (COD).

In case you have opted for an advanced payment mode (NEFT, DD, or cheque) then pay the asked amount. Next, click on ‘PLACE ORDER’. Lastly, you need to send us the required bank transaction details (only in case of advanced payment methods) via email, text message, or phone call.

How can I cancel or change my order?

Cancellation in order or any sort of change will be accepted only before the dispatch of herbal products. Once the items are out for shipping and delivery, the cancellation requests won’t be entertained. It will be only cancelled after we get them back to us as per our return policies.

How can I return a product?

We tirelessly endeavor day and night to give immense satisfaction to our customers regarding the effectiveness, safety, and final results of our herbal products. But in case you are not satisfied with our health supplements, you can return them back to us as per our return policies. In all cases, the return of products will only be accepted if the returned bottles are unused, unopened, and not tampered with. One can send these unopened products to us in the original packing. First of all, we will inspect the sent items for any sort of tampering and then only carry out any refund. If bottles are opened or used then we will not refund the money as it is a matter of health.

We have a 7 days money back guarantee that covers 7 days starting from the day you have received our products. 25% of the cost will be subtracted from the total cost as it will cover the restocking, handling, and shipping charges and after that, the money will be refunded to you. If you have used some packets and want to return the unused ones then you can smoothly do it by sending the unused ones back to us. In such a case, you will be refunded the cost of the returned unused products minus the 25% charges already mentioned before. Due to unclaimed products/ incomplete address/ non-acceptance of items, the entire money will be refunded to you subtracting the 25% shipping, handling, and restocking charges.

Other

Are these products safe to use?

Yes, our herbal products are utterly safe to use. Time-tested and renowned ayurvedic herbs and minerals are added in our natural supplements that do not lead to any kind of side-effects, withdrawal effects or health hazards. Preparation of these supplements is done in most hygienic surroundings and stringent quality testing (as per GMP standards) is done at each stage of the manufacturing process to ensure topmost quality, safety, and efficacy.

How long I need to take these supplements to see result?

The treatment from our herbal products is dependent on various factors such as severity of health condition, recovery abilities of a person, regularity of dosage, lifestyle, nutrition, etc. Every individual is different so the time taken to complete the course will vary accordingly. However on using these products consistently for 3 to 4 months one will achieve outstanding and long-lasting results.

Will my privacy be respected?

We ensure utmost privacy of our most valued consumers and maintain it by all means. The ordered products are wrapped discreetly using plain paper so that the inner contents are kept hidden. Your order will be shipped to you discreetly with due regard to international regulations and norms of the shipping industry.

I placed an order weeks ago and have not received my item yet. Is there something wrong?

Shipments can take 3 to 5 business days or even longer to arrive which are dependent on your current location. It also depends on postal department that how quickly they process your package.

How do I track my order?

As soon as we have completed the processing of your order, we will send you an email confirmation containing the required tracking details. You can then visit the official website of FedEx or Speed Post India to track your items. In case you have not received this email, then you most probably have a filter that is preventing the delivery of the same.

How fast do you ship the order?

It takes 1 to 3 days after the payment has been received for your order to get shipped. We do not ship on holidays and Sundays.